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Telephone Switchboard Training

Telephone Switchboard Training
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Telephone Switchboard Training equips you with practical, step-by-step skills to confidently operate modern PBX and multi-line systems. Master clear greeting and hold scripts, de-escalate upset callers, route complex calls accurately, and handle errors professionally. Become proficient in call logging, confidentiality protocols, voicemail, and call forwarding to ensure every interaction is precise, efficient, and upholds excellent service standards.

Elevify advantages

Develop skills

  • Professional call control: manage multi-line PBX traffic calmly and precisely.
  • De-escalation scripts: soothe upset callers and share bad news respectfully.
  • Smart call routing: screen, prioritise, and transfer executive calls perfectly.
  • Error recovery: quickly fix misrouted or dropped calls and log incidents clearly.
  • Confidential handling: manage HR, legal, and executive calls with strict privacy.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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