Telephone Switchboard Training
Gain mastery in modern telephone switchboard operations for secretariat positions: handle multi-line PBX systems, route calls efficiently under pressure, apply professional scripts, manage sensitive discussions, log incidents accurately, and provide calm, confident service consistently.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Telephone Switchboard Training equips you with practical, step-by-step skills to confidently operate modern PBX and multi-line systems. Master clear greeting and hold scripts, de-escalate upset callers, route complex calls accurately, and handle errors professionally. Become proficient in call logging, confidentiality protocols, voicemail, and call forwarding to ensure every interaction is precise, efficient, and upholds excellent service standards.
Elevify advantages
Develop skills
- Professional call control: manage multi-line PBX traffic calmly and precisely.
- De-escalation scripts: soothe upset callers and share bad news respectfully.
- Smart call routing: screen, prioritise, and transfer executive calls perfectly.
- Error recovery: quickly fix misrouted or dropped calls and log incidents clearly.
- Confidential handling: manage HR, legal, and executive calls with strict privacy.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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