Log in
Choose your language

Switchboard Operator Training

Switchboard Operator Training
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Gain confidence in operating switchboards by mastering modern phone systems, effective greetings, precise call routing, prioritisation, queue management, escalation procedures, message handling, and documentation, all while using metrics to boost service quality and reliability.

Elevify advantages

Develop skills

  • Professional call handling: master greetings, tone, and swift clear transfers.
  • Priority call routing: use SOPs to triage, escalate, or take messages quickly.
  • Multi-line management: control queues, holds, and callbacks calmly.
  • Telephony tools fluency: leverage PBX, VoIP, IVR, and analytics effectively.
  • Continuous improvement: monitor ASA, AHT, and quality metrics to enhance service.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course