Switchboard Operator Training
This course equips you with essential switchboard skills for secretariat positions, teaching you to manage high call volumes, prioritise queues, apply professional scripts, handle urgent escalations, maintain confidentiality, and monitor performance for efficient, executive-grade phone support.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain confidence in operating switchboards by mastering modern phone systems, effective greetings, precise call routing, prioritisation, queue management, escalation procedures, message handling, and documentation, all while using metrics to boost service quality and reliability.
Elevify advantages
Develop skills
- Professional call handling: master greetings, tone, and swift clear transfers.
- Priority call routing: use SOPs to triage, escalate, or take messages quickly.
- Multi-line management: control queues, holds, and callbacks calmly.
- Telephony tools fluency: leverage PBX, VoIP, IVR, and analytics effectively.
- Continuous improvement: monitor ASA, AHT, and quality metrics to enhance service.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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