Reception Technique Course
Gain top-tier front desk expertise designed for secretariat staff. Perfect guest welcomes, cultural awareness, issue management, and team coordination for effortless check-ins, privacy safeguards, and exceptional five-star hospitality that leaves lasting impressions.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with vital front desk skills for seamless, professional guest service. Master check-in, check-out procedures, reservations, payments, and data privacy. Hone communication, handle complaints, resolve issues, and liaise with housekeeping, maintenance, concierge, and food services. Build assurance in serving global guests, overcoming language hurdles, and fulfilling unique requests via hands-on practice.
Elevify advantages
Develop skills
- Front desk mastery: handle check-in, check-out, and payments in live situations.
- Confident reception poise: offer warm greetings and detailed room orientations.
- Polished guest interactions: manage calls, emails, and guidance with precision.
- Swift complaint handling: calm tensions using effective recovery methods.
- Seamless team collaboration: coordinate efficiently with housekeeping, F&B, and maintenance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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