Reception and Switchboard Hostess Training
Gain essential skills for reception and switchboard hostess roles in modern offices. Master professional phone etiquette, effective visitor management, security measures, confidentiality practices, and practical scripts to remain calm, organised, and efficient even on the busiest days. This training equips you to deliver outstanding first impressions consistently.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Enhance your front desk skills through this hands-on Reception and Switchboard Hostess Training. Discover how to organise your desk efficiently, practise professional phone manners, follow clear steps for handling visitors, and use ready scripts for everyday and tough scenarios. Build knowledge in security, keeping information private, and managing stress to stay composed during rush hours while providing a professional and dependable welcome each day.
Elevify advantages
Develop skills
- Design efficient front desk workflows for quick reception and switchboard operations.
- Handle professional phone calls by greeting, routing, and managing multiple lines smoothly.
- Manage visitors and lobby by registering guests, controlling waiting areas, and handling VIP access.
- Master difficult interactions using proven scripts to calm upset callers and visitors.
- Apply security and confidentiality protocols including access control, privacy, and logging at reception.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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