Reception Agent Training
Gain essential Reception Agent skills for front desk roles: expertly manage check-ins, Property Management Systems, payments, guest needs, and conflicts. Master communication scripts, guest prioritisation, and recovery techniques to provide smooth, professional service at all times, making every interaction welcoming and efficient.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This training equips you with hands-on skills to handle check-ins, manage Property Management System processes, and apply payment guidelines confidently. You'll master prioritising guests in peak times, dealing with room upgrades, overbookings, special requests, plus using effective scripts for communication, explaining policies, and resolving disputes to ensure every guest's arrival, stay, and checkout is seamless and professional.
Elevify advantages
Develop skills
- Master quick check-ins: optimise PMS processes and room allocations effortlessly.
- Excel in front desk management: prioritise guests, handle multiple tasks, and manage busy periods.
- Secure payments and verification: enforce hotel policies for cards, cash, and ID checks.
- Handle diverse guest situations: manage walk-ins, upgrades, late departures, and family groups.
- Resolve conflicts effectively: calm situations, provide solutions, and record incidents properly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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