Public Reception Training
Gain essential public reception skills for Secretariat positions: handle documents, direct visitors, manage queues, resolve conflicts, and communicate professionally in person, phone, or email, all while safeguarding data and staying composed under stress.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Public Reception Training equips you with hands-on skills to manage visitors effectively and with confidence. Master handling missing documents, guiding transactions, and organising queues, while upholding confidentiality and legal standards. Build strong communication, conflict resolution, and stress management abilities, plus practical phone and email templates for efficient, precise, and professional daily public service.
Elevify advantages
Develop skills
- Reception basics: manage IDs, missing documents, and follow-ups smoothly.
- Visitor management: handle queues, signs, and directions in busy settings.
- Conflict handling: soothe upset visitors and resolve issues safely.
- Clear communication: apply scripts, tone control, and listening skills.
- Multi-channel support: provide accurate info via phone, email, and face-to-face.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course