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Physical and Telephone Reception Training

Physical and Telephone Reception Training
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Gain confidence in handling front-desk duties face-to-face and over the phone. Master polite greetings, visitor check-ins, efficient flow control, phone scripts, voicemail handling, and precise call logging. Build skills in confidentiality, privacy protection, document security, calming upset visitors, time management, and multitasking for a smooth reception.

Elevify advantages

Develop skills

  • Master welcoming visitors at the front desk and quickly turning walk-ins into appointments.
  • Develop smooth phone etiquette for new callers, repeat clients, and wrong numbers.
  • Protect sensitive client information, documents, and discussions with confidential practices.
  • Calm frustrated visitors and handle extended wait times through de-escalation methods.
  • Accurately document visitors, calls, and messages in clear, actionable records.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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