Medical Reception Course
This course provides essential skills for managing medical reception duties, including patient intake, appointment scheduling, communication, organization, and reporting to ensure efficient and professional clinic operations.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Medical Reception Course equips you with practical tools to manage busy front desks confidently. You will learn clear procedures for patient arrivals, basic triage, and privacy guidelines, along with scripts for handling calls, scheduling, delays, and no-shows. Develop strong communication and de-escalation skills, implement infection control at the desk, and utilise checklists, reports, and workflows to maintain organised, safe, and professional daily operations.
Elevify advantages
Develop skills
- Patient intake mastery: apply fast, accurate ID, triage, and privacy steps.
- Appointment control: schedule, confirm, and manage no-shows with clear scripts.
- De-escalation tactics: handle angry or late patients with calm, firm communication.
- Front desk organisation: streamline workflow, documents, and infection control.
- Daily clinic reporting: use checklists and metrics to track flow and improve service.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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