Administrative Reception Training
Master front-desk excellence through Administrative Reception Training. Develop strong phone and email communication skills, effectively manage visitors and complaints, remain calm under pressure, and deliver professional, reliable secretariat-level support to executives. This course equips you with practical tools to boost daily operations and enhance client satisfaction in a busy administrative environment.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Administrative Reception Training equips you with confident front-desk skills, including clear phone communication, professional email writing, and effective visitor management. Master call scripts, greetings, complaint handling, service recovery techniques, time management, queue control, and multilingual support. This concise, hands-on course provides practical tools to streamline operations and elevate client satisfaction in administrative settings.
Elevify advantages
Develop skills
- Professional reception conduct: greet, guide, and protect visitor privacy.
- Phone mastery: handle calls, complaints, holds, and messages with confidence.
- Clear business writing: craft concise, polite emails, notices, and handovers.
- Visitor flow control: manage check-ins, queues, and hosts during busy periods.
- Service recovery tactics: resolve conflicts, de-escalate, and restore trust fast.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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