Administrative and Reception Agent Training
Gain mastery in front desk operations, handling calls professionally, email protocols, and resolving complaints smoothly. This Administrative and Reception Agent Training develops refined communication, organisational skills, and top-notch customer service for effective secretariat roles, ensuring you deliver consistent professional support in busy environments.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This practical training equips you with skills for confident front desk duties. Master professional phone etiquette, accurate message recording, and courteous scripts for calls, emails, and visitors. Build expertise in customer service, resolving conflicts calmly, managing time effectively, and maintaining precise records to provide reliable daily support.
Elevify advantages
Develop skills
- Professional call management: record complete messages and direct calls accurately.
- Front desk proficiency: welcome, assess, and prioritise visitors and calls swiftly.
- Administrative efficiency: maintain accurate logs, schedules, and timely follow-ups.
- Refined communication: provide clear, polite responses via phone and email.
- Conflict handling: calm tense situations and log incidents effectively.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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