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Administrative and Reception Agent Training

Administrative and Reception Agent Training
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This practical training equips you with skills for confident front desk duties. Master professional phone etiquette, accurate message recording, and courteous scripts for calls, emails, and visitors. Build expertise in customer service, resolving conflicts calmly, managing time effectively, and maintaining precise records to provide reliable daily support.

Elevify advantages

Develop skills

  • Professional call management: record complete messages and direct calls accurately.
  • Front desk proficiency: welcome, assess, and prioritise visitors and calls swiftly.
  • Administrative efficiency: maintain accurate logs, schedules, and timely follow-ups.
  • Refined communication: provide clear, polite responses via phone and email.
  • Conflict handling: calm tense situations and log incidents effectively.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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