flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Customer Care Course equips you with practical tools to handle daily shop routines, organise shifts, and cut down waiting times while maintaining a professional and welcoming atmosphere. You'll learn to manage complaints, clarify policies, and ease tense situations, then convert each visit into loyalty via straightforward communication, advisory support, effective follow-ups, and basic metrics to measure genuine gains in customer happiness.
Elevify advantages
Develop skills
- Mastery of the retail customer journey: enhance satisfaction and in-shop sales conversions.
- Tactics for handling objections: sort out complaints quickly and safeguard the sale.
- Consultative selling approaches: identify needs, showcase value, and close deals fairly.
- CRM and queue management skills: reduce waiting times and boost follow-up effectiveness.
- Playbook for building loyalty: leverage feedback, key indicators, and follow-ups to encourage repeat visits.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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