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CRM Customer Service Course

CRM Customer Service Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

The CRM Customer Service Course teaches you how to record every interaction, arrange cases, and monitor important metrics like first response time and backlog. Learn to apply routing, SLAs, and automations to quicken resolutions, personalise communication with complete history, and incorporate knowledge base content. Create useful dashboards, enhance retention, and transform daily service talks into measurable business outcomes.

Elevify advantages

Develop skills

  • CRM case management: track, prioritise, and resolve tickets with clear SLAs.
  • Sales-focused service: capture leads, upsell, and boost retention from every case.
  • Smart CRM organisation: tag, link, and document interactions for fast, accurate support.
  • Personalisation at scale: use history, sentiment, and KB links to tailor responses.
  • Practical CRM automation: dashboards, routing, and reminders that save time fast.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, and I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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