flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The CRM Customer Service Course teaches you how to record every interaction, arrange cases, and monitor important metrics like first response time and backlog. Learn to apply routing, SLAs, and automations to quicken resolutions, personalise communication with complete history, and incorporate knowledge base content. Create useful dashboards, enhance retention, and transform daily service talks into measurable business outcomes.
Elevify advantages
Develop skills
- CRM case management: track, prioritise, and resolve tickets with clear SLAs.
- Sales-focused service: capture leads, upsell, and boost retention from every case.
- Smart CRM organisation: tag, link, and document interactions for fast, accurate support.
- Personalisation at scale: use history, sentiment, and KB links to tailor responses.
- Practical CRM automation: dashboards, routing, and reminders that save time fast.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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