Mystery Shopper Training Course
Gain expertise in mystery shopping for retail: learn to plan effective visits, develop precise checklists, perform discreet observations, and produce detailed reports that enhance store standards, service quality, and sales performance. Perfect for retail professionals seeking actionable, data-backed insights from shop visits.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course teaches how to establish clear objectives for mystery shopping visits, create realistic scenarios, and select optimal timing for precise performance evaluation. You will master building detailed checklists and rating scales, performing unobtrusive observations, taking objective notes, and compiling findings into succinct reports with actionable recommendations to boost service quality and sales.
Elevify advantages
Develop skills
- Design clear visit objectives suited for retail environments.
- Create effective checklists and rating scales for fashion retail shops.
- Conduct discreet and accurate observations in stores.
- Write objective reports from raw notes with clear scores and insights.
- Provide practical recommendations to improve service and sales.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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