In-Store Sales Training
This practical in-store sales training course equips retail staff with essential skills to boost store performance. Participants will master confident greetings, needs discovery through smart questions, product recommendations based on benefits, effective objection handling and complaint resolution, closing and cross-selling techniques, as well as visual merchandising and daily floor routines, transforming casual shoppers into loyal, high-value customers.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Enhance your in-store sales performance through this practical course that covers effective customer greetings, probing questions to uncover needs, adaptable conversation scripts, benefit-focused product recommendations, objection handling, complaint resolution while maintaining goodwill, confident closing techniques, cross-selling strategies, visual merchandising, and daily store routines to ensure every customer interaction is seamless, helpful, and encourages repeat visits.
Elevify advantages
Develop skills
- Master in-store conversations: greet customers warmly, ask smart questions, and guide them effortlessly.
- Recover from complaints quickly: soothe upset shoppers and safeguard store loyalty.
- Close sales confidently: identify buying cues and upsell or cross-sell smoothly.
- Match products expertly: link customer needs to styles, fabrics, and benefits rapidly.
- Apply basic visual merchandising: create attractive displays that turn browsers into buyers.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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