Flower Shop Reception and Customer Service Course
Gain mastery in flower shop reception and customer service: confidently manage phone calls, orders, pricing, deliveries, payments, and complaints. Utilise scripts, checklists, and practical tools to increase sales, minimise errors, and satisfy customers every time. Perfect for busy florists aiming to shine in customer-facing roles with reliable, professional service.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Flower Shop Reception and Customer Service Training equips you with hands-on skills to manage customer enquiries, process orders accurately, and cope with peak periods confidently. You'll grasp pricing essentials, product types, upselling phrases, delivery arrangements, plus straightforward rules on payments, refunds, and handling complaints. Employ prepared scripts, templates, and checklists to enhance interactions, cut down mistakes, and ensure repeat business.
Elevify advantages
Develop skills
- Florist pricing skills: quickly provide clear price ranges and clever upsells.
- Delivery coordination: handle urgent orders, routes, and keep customers informed seamlessly.
- Retail policy expertise: effortlessly explain refunds, payments, and privacy rules.
- Professional customer interactions: manage calls, complaints, and sales with empathy.
- Order precision techniques: apply checklists, scripts, and logs to avoid mistakes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
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The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

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