Building Concierge Training
Master Building Concierge Training for high-end properties. Gain skills in resident communication, service standards, problem-solving scripts, and performance metrics to increase satisfaction, safeguard property value, and improve real estate management. This programme equips you with essential tools for professional excellence in concierge services, focusing on practical application and measurable results.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Building Concierge Training Programme provides practical tools for delivering top-quality service to residents. You will learn effective communication methods, service standards, response times, and procedures for front desk duties, package handling, amenities, move-ins, and emergencies. Through real-world scenarios, scripts, and a competency plan, you will enhance resident satisfaction, minimise complaints, and ensure smooth professional operations.
Elevify advantages
Develop skills
- Resident communication strategy: create clear emails, alerts, and notices quickly.
- Luxury resident profiling: analyse building demographics and link to service KPIs swiftly.
- Front desk operations: manage reception, packages, and visitors using professional standard procedures.
- Service recovery scripts: address complaints, delays, and noise issues confidently.
- Concierge QA toolkit: use checklists, audits, and training to elevate service standards.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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