Root Cause Analysis Course
This course provides essential skills for conducting root cause analysis in e-commerce delivery operations, focusing on identifying issues, applying analytical techniques, and implementing corrective actions to improve efficiency and customer satisfaction.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Root Cause Analysis Course equips you with practical tools to swiftly diagnose and resolve e-commerce delivery challenges. You will learn to identify incidents, examine key metrics, and apply techniques like 5 Whys, Pareto analysis, and fishbone diagrams to uncover the real causes. Develop robust data verification processes, enhance carrier and warehouse efficiency, formulate effective corrective measures, and establish straightforward communication alongside ongoing improvement strategies to minimise mistakes and safeguard customer satisfaction.
Elevify advantages
Develop skills
- Swift problem identification: outline delivery incidents and affected KPIs in no time.
- Data-informed RCA: leverage metrics and analytics to identify genuine operational root causes.
- E-commerce RCA techniques: utilise 5 Whys, Pareto, and fishbone for quick ops failure resolution.
- Fulfilment troubleshooting: investigate split shipments, absent items, and carrier hold-ups.
- Practical solutions: formulate, test, and monitor corrective actions with defined responsibilities.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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