Quality Referent Training
Gain expertise in Quality Referent skills to elevate operational performance. Master defining precise quality standards, building scoring models, coaching agents with actionable plans, and transforming QA findings into process enhancements that boost CSAT, ensure compliance, and increase team efficiency across the board.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This training provides a straightforward framework to assess and enhance email and chat quality effectively. You will learn to set specific standards for accuracy, tone, structure, compliance, and SLA compliance, create efficient sampling and scoring systems, provide targeted coaching with action plans, and use quality data to refine processes, improve KPIs, and ensure reliable customer service.
Elevify advantages
Develop skills
- Design quality rubrics: create clear, weighted scoring systems trusted by teams.
- Smart sampling: pick key cases to quickly spot real quality issues.
- Effective coaching: run focused sessions with trackable action plans.
- Team collaboration: use quality data to align operations, product, and training.
- Ongoing improvement: apply QA insights to update knowledge bases, processes, and SLAs.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your lessons are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, and I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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