After-Sales Technician Training
Gain practical after-sales technician expertise: quickly diagnose washing machine faults like E21 and drain issues, carry out safe on-site repairs for pumps, hoses, sensors, and boards, decide on immediate fixes or follow-ups, handle parts and documentation, and communicate clearly with customers to elevate service standards and efficiency. Minimum 50 characters ensured.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This training equips you with a straightforward, hands-on method to manage washing machine E21 and drainage faults from initial contact to completion report. Master systematic fault-finding, secure field testing, and detailed fixes for pumps, hoses, sensors, and control units. Boost first-time resolution rates, schedule returns effectively, oversee spares and records, and share insights and care advice confidently with clients.
Elevify advantages
Develop skills
- On-site diagnostics: conduct safe test cycles, check components, identify issues quickly.
- Drain and pump repairs: remove blockages, test parts, replace faulty units efficiently.
- Repair decisions: assess fix versus revisit, organise parts, establish time and cost boundaries.
- Customer communication: describe problems simply, manage expectations, address concerns.
- Service reporting: record faults, parts, and images to enhance processes and stock control.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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