supervision training
Supervision Training delivers managers practical strategies to define clear goals, coach teams effectively, analyse key metrics, curb burnout, and lead strong one-on-ones—driving up performance, responsibility, and customer happiness in your operations.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Supervision Training equips you with hands-on tools to establish clear performance targets, craft SMART KPIs, and convert business goals into trackable outcomes. Gain skills to coach confidently, provide constructive feedback, avoid team burnout, and conduct productive one-on-one sessions. Master easy techniques for assessing team performance, monitoring weekly progress, reporting to leaders, and making swift adjustments for sustained gains.
Elevify advantages
Develop skills
- Master coaching and feedback to lead impactful performance discussions swiftly.
- Set KPIs and goals by transforming business needs into precise, measurable aims.
- Analyse support metrics like AHT, CSAT, NPS, and QA to identify problems quickly.
- Diagnose root causes using 5 Whys and fishbone methods to resolve ongoing issues.
- Build supervision routines with monthly reviews, standups, and consistent follow-ups.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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