Practical Service Quality Management Course
Gain hands-on skills in service quality management: create effective surveys, monitor key performance indicators, analyse trends and customer feedback, and apply insights to enhance satisfaction, loyalty, and overall service performance in your operations.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course teaches you to develop strong satisfaction measures, create impactful surveys, and transform feedback into focused enhancements. Set precise CSAT, NPS, and CES goals, examine data from various sources, and connect initiatives to performance metrics. Acquire real-world techniques for identifying root causes, managing change, and sustaining progress to rapidly improve service delivery and customer retention.
Elevify advantages
Develop skills
- Design service KPIs: set clear CSAT, NPS, CES targets that boost returns.
- Build efficient customer surveys: create, test, and launch concise, unbiased forms quickly.
- Map customer journeys: identify pain points and opportunities across all interactions.
- Analyse customer experience data: convert trends, dashboards, and feedback into actionable steps.
- Implement improvement projects: connect actions to KPIs and expand successful strategies fast.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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