MCO course
The MCO Course delivers managers essential tools to ramp up retail sales, optimise operations, and slash complaints through targeted KPIs, structured action plans, consistent service protocols, and effective team management systems that deliver tangible improvements week after week. It empowers leaders to track metrics, plan strategically, boost conversions, enhance service, and motivate teams for sustained success in fashion retail environments.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This MCO Course equips you with hands-on strategies to rapidly enhance store performance. You'll craft 8-12 week action plans, define precise KPIs, and execute straightforward A/B tests to drive sales growth. Gain expertise in upholding customer service benchmarks, minimising complaints, and optimising staff schedules, all while leveraging dashboards, escalation guides, and mid-range fashion-specific sales methods to confidently elevate results weekly.
Elevify advantages
Develop skills
- Master retail KPIs: swiftly monitor, analyse, and respond to key fashion store indicators.
- Develop action plans: create 8-12 week strategies with assigned responsibilities, timelines, and measurable targets.
- Optimise sales: implement merchandising, promotions, and proven scripts to increase store conversions.
- Achieve service excellence: reduce wait times, standardise interactions, and resolve complaints efficiently.
- Boost team performance: schedule staff based on traffic patterns and guide them with easy daily coaching routines.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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