Group management training
4.7/5
Master group management using practical strategies for team structuring, change leadership, conflict handling, and cross-selling success. Gain skills to unite stakeholders, define roles clearly, enhance communication, and achieve measurable results in hybrid teams focused on customers.

4.7 in rating
flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Group Management Training equips you with hands-on tools to set clear roles, foster strong cross-team collaboration, and lead changes confidently. You'll learn to involve stakeholders, organise hybrid communication, settle conflicts, and apply metrics such as NPS, CSAT, and SLAs for better decisions. End with a 60–90 day plan to boost teamwork, cross-selling, and customer satisfaction right away.
Elevify advantages
Develop skills
- Change leadership: implement ADKAR, Kotter, and stakeholder strategies in actual teams.
- Team design skills: create defined roles, RACI matrices, SLAs, and shared dashboards quickly.
- Hybrid communication: conduct effective async updates and inclusive meetings.
- Conflict resolution: address team disputes using structured approaches.
- Cross-sell and customer metrics: leverage NPS, CSAT, SLAs to increase revenue without losing customers.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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