female assistant manager training
Gain the confidence to excel as a female assistant manager through this comprehensive programme. Master daily planning, KPI tracking, effective communication, and conflict resolution skills to lead teams successfully, manage high-pressure situations, and make informed decisions that boost performance and team morale across operations.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This training equips female assistant managers with practical tools to confidently oversee daily operations. You'll master tracking key performance indicators such as average handle time, first contact resolution, backlog, and SLA compliance via intuitive dashboards and alerts. Develop solid planning routines, prioritise effectively under pressure, resolve conflicts smoothly, and deliver clear updates to keep your team aligned, productive, and dedicated to customer satisfaction.
Elevify advantages
Develop skills
- Master shift planning: efficiently manage daily operations using checklists and standard procedures.
- Enhance team communication: conduct standups, briefings, and deliver precise status updates.
- Excel in conflict resolution: navigate difficult conversations, de-escalate tensions, and secure team agreements.
- Monitor KPIs proficiently: track AHT, FCR, backlog metrics and respond swiftly to dashboard alerts.
- Make rapid decisions: prioritise tasks, triage issues effectively, and escalate matters with assurance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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