customer success manager training
This Customer Success Manager Training equips managers with practical tools to cut churn, create 90-day success plans, run effective strategic meetings, monitor account health metrics, and handle renewal risks. It drives retention, growth, and lasting customer value in high-value accounts.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Customer Success Manager Training provides hands-on tools to boost retention, growth, and loyalty in key accounts. Master concise outreach, impactful meetings, compelling renewal messages, risk analysis, account health checks, stakeholder mapping, KPI setting, and 90-day success plans that sync communication, adoption, and support for real business results.
Elevify advantages
Develop skills
- Strategic customer messaging: craft short, results-focused emails that get responses.
- Executive-ready success metrics: quickly set CSAT, NPS, churn, and adoption KPIs.
- Risk playbooks: identify churn risks early and launch targeted fixes.
- 90-day retention planning: create clear timelines, assign owners, and coordinate teams.
- Stakeholder mapping: assess revenue, usage, and roles to safeguard key accounts.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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