Tertiary Sector Training
Gain mastery in service strategy, operations, and team management within the tertiary sector. Discover how to create efficient processes, harness data and automation technologies, mitigate risks effectively, and cultivate high-performing teams that consistently provide tangible value to clients and stakeholders alike. This comprehensive training ensures you can lead service improvements with confidence and measurable results.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with hands-on tools to design, manage, and enhance business services in the tertiary sector. You will explore service strategy, value propositions, and pricing strategies, then advance to process design, capacity planning, and standard operating procedures for reliable service delivery. Develop a robust service culture, leverage data analytics, key performance indicators, and dashboards, while integrating automation, AI, and risk management to execute a targeted 6–12 month improvement plan.
Elevify advantages
Develop skills
- Design service operations by creating blueprints for efficient and consistent customer journeys quickly.
- Analyse service quality using KPIs, developing dashboards to identify and implement rapid improvements.
- Implement tech-driven services with CRM, AI, and automation to elevate client satisfaction and efficiency.
- Build workforce capabilities and service culture through hiring, training, and engaging teams for peak performance.
- Plan risk management and rollouts using pilots, detailed roadmaps, and strong governance structures.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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