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Tertiary Sector Training

Tertiary Sector Training
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course equips you with hands-on tools to design, manage, and enhance business services in the tertiary sector. You will explore service strategy, value propositions, and pricing strategies, then advance to process design, capacity planning, and standard operating procedures for reliable service delivery. Develop a robust service culture, leverage data analytics, key performance indicators, and dashboards, while integrating automation, AI, and risk management to execute a targeted 6–12 month improvement plan.

Elevify advantages

Develop skills

  • Design service operations by creating blueprints for efficient and consistent customer journeys quickly.
  • Analyse service quality using KPIs, developing dashboards to identify and implement rapid improvements.
  • Implement tech-driven services with CRM, AI, and automation to elevate client satisfaction and efficiency.
  • Build workforce capabilities and service culture through hiring, training, and engaging teams for peak performance.
  • Plan risk management and rollouts using pilots, detailed roadmaps, and strong governance structures.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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