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Designing Innovative Services Course

Designing Innovative Services Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Gain practical tools to enhance complex health insurance services end-to-end. Master quick user needs research, objective setting, journey mapping, and service blueprints to unite teams. Design reliable digital experiences, define touchpoints, establish KPIs, and produce actionable deliverables for immediate organisational use.

Elevify advantages

Develop skills

  • Service blueprinting: map frontstage, backstage, and KPIs in days, not months.
  • Rapid UX research: run quick interviews, micro-surveys, and benchmark competitors.
  • Journey mapping: build first-use health-insurance journeys and spot redesign wins fast.
  • Intangible service design: craft clear, human digital flows for complex benefits.
  • Touchpoint optimization: improve onboarding, support, and claims with targeted fixes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, and I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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