Back-Office Training
Gain mastery in back-office training for support teams. Design onboarding programmes, ticket-handling checklists, hands-on sessions, and feedback mechanisms that elevate customer satisfaction, minimise errors, and provide managers with scalable, repeatable workflows that grow with your operations.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This back-office training programme equips you with practical tools to set up and manage effective support operations training. You will learn to develop 30-minute sessions, reusable templates, and standard checklists for ticket handling. Track key performance indicators, refine materials using audits and feedback, and create a targeted one-week onboarding plan to boost quality, consistency, and customer satisfaction.
Elevify advantages
Develop skills
- Design effective training sessions with concise 30-minute modules that deliver lasting impact.
- Develop back-office templates including checklists, forms, and quick-reference snippets for efficient tasks.
- Create comprehensive onboarding plans featuring one-week schedules, assignments, and smooth role transitions.
- Track and enhance support quality through KPIs, service level agreements, and regular audits.
- Implement feedback cycles to gather insights, update training materials, and optimise processes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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