Agent Training
Agent Training equips managers and admins with essential tools to promote CRM adoption, unite stakeholders, craft precise training plans, and measure progress. This helps teams warmly accept new systems, cut down resistance, and achieve clear business gains that matter.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course offers a hands-on, step-by-step approach to boosting CRM use from start to sustained success. You'll learn to assess stakeholders, create focused learning paths, and use tested change strategies. Develop solid onboarding schedules, run captivating training sessions, handle disputes, and monitor KPIs via straightforward dashboards, check-ins, and feedback systems that ensure users stay engaged, assisted, and in line with company aims.
Elevify advantages
Develop skills
- CRM adoption tactics: spot pushback and spark quick, enduring user engagement.
- Stakeholder training plans: chart roles and develop sharp, efficient learning modules.
- Onboarding rollout: organise 6-week launches with defined goals and steps.
- Data-focused tracking: monitor CRM activity, key metrics, and help stats for real returns.
- Communication and dispute handling: unite leaders, fix objections, sustain strong support.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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