Administrative Organization Course
Gain expertise in administrative organisation to optimise workflows, clarify roles, establish SLAs, and monitor KPIs effectively. Acquire practical strategies to eliminate delays, minimise errors, and harmonise Sales, Operations, and Finance teams for enhanced management and operational excellence in your organisation.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course equips you with hands-on techniques to evaluate existing processes, implement RACI matrices for role clarity, and craft streamlined workflows with seamless team handovers. Master SLA establishment, queue oversight, template standardisation, and data governance principles. Develop basic dashboards, monitor essential performance indicators, and leverage continuous improvement approaches to slash delays, errors, and rework in everyday administrative tasks.
Elevify advantages
Develop skills
- Workflow design: create smooth, efficient processes across teams quickly.
- RACI and roles: establish clear ownership, escalation routes, and concise role definitions.
- SLA management: define response times, queues, and rules to minimise delays.
- KPI tracking: monitor vital admin metrics using straightforward dashboards and reports.
- Data governance: standardise templates, access controls, and document management.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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