Workplace Conflict Management Course
Master workplace conflict management for HR professionals. Gain skills to diagnose root causes, mediate tough conversations, design fair agreements, and track impact using clear KPIs. This boosts collaboration, staff retention, and fosters a healthy team culture in any organisation.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Workplace Conflict Management Course equips you with practical tools to assess conflicts, conduct structured mediation, and handle difficult conversations confidently. You will learn to prepare sessions, manage emotions, reframe blame, ensure balanced participation, and create clear, time-bound agreements. Additionally, explore methods for monitoring progress, engaging managers ethically, and measuring impact to maintain healthier, more collaborative teams.
Elevify advantages
Develop skills
- Practical mediation design: plan fast, safe, high-impact conflict sessions.
- Advanced facilitation: de-escalate tension with questions, reframing, and listening.
- Root cause diagnosis: quickly pinpoint systemic vs. interpersonal conflict drivers.
- Agreement crafting: write clear, behavioural, time-bound workplace resolutions.
- Impact tracking: monitor agreements with KPIs, surveys, and structured check-ins.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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