Soft Skills Training
Soft Skills Training equips HR professionals with practical tools to manage workplace conflicts, conduct mediations, restore trust, and safeguard team standing—employing scripts, templates, and proven methods for real-world application. This course delivers hands-on strategies to foster psychological safety, document processes securely, and drive sustainable team improvements using reliable, evidence-backed approaches.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Soft Skills Training provides essential tools for confidently resolving workplace conflicts. Participants learn to structure productive one-on-one discussions, facilitate collaborative resolution sessions, and implement effective mediation strategies. The course emphasises developing active listening, empathy, and psychological safety, supported by practical checklists, templates, and research-based techniques to rebuild trust, ensure confidentiality, and achieve enduring, trackable progress in team dynamics.
Elevify advantages
Develop skills
- Conflict coaching: conduct targeted one-on-one talks with effective question tools.
- Mediation skills: lead group resolution sessions for fair results.
- Trust repair: create quick actions to rebuild team trust swiftly.
- Psychological safety: use listening and empathy to ease tense moments.
- HR documentation: apply checklists and templates to minimise legal risks.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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