Interviewing & Candidate Selection Course
Gain mastery in structured interviews and picking top candidates for entry-level customer support jobs. Develop skill frameworks, score fairly with no bias, and select performers who raise customer satisfaction, handle times, and fix issues swiftly. Ideal for building strong teams that deliver real results in busy support settings.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This course teaches you to outline the perfect profile for a junior customer support specialist, link competencies to key performance indicators, and create structured interviews using ready question sets and scoring guides. You'll practise assessing candidates via mock sessions, then use interview insights to craft precise onboarding and growth plans, plus ongoing tweaks that lift team output, staff retention, and customer happiness.
Elevify advantages
Develop skills
- Competency-focused recruitment: quickly identify, link, and rank key job skills.
- Structured interview setup: craft STAR-style questions that forecast job success.
- Scoring guides: design simple 1-5 scales and charts for unbiased, fair choices.
- Candidate assessment: compile responses into solid, recorded hiring decisions.
- Onboarding plans: transform interview findings into sharp 60-90 day action steps.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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