Conflict Management Course
This course provides essential skills for managing workplace conflicts effectively, focusing on policy design, mediation, interviews, investigations, and outcome tracking to ensure compliance, fairness, and organizational well-being.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This Conflict Management Course equips you with practical tools to create clear procedures, prevent disputes, and manage sensitive matters with assurance. You will learn to establish secure reporting systems, carry out organised interviews, facilitate impartial mediations, and record each step properly. Enhance communication, minimise risks, promote psychological well-being, and monitor results using measurable, regulation-compliant processes that safeguard individuals and the organisation.
Elevify advantages
Develop skills
- Design conflict policies: create clear, compliant HR procedures quickly.
- Lead workplace mediation: steer challenging disputes towards fair, documented agreements.
- Run HR interviews: apply impartial questions, attentive listening, and tension reduction.
- Investigate conflicts: gather evidence, evaluate biases, and ensure confidentiality.
- Track outcomes: establish HR performance indicators, monitor cases, and decrease recurring conflicts.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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