Basic Conflict Resolution Skills Course
This Basic Conflict Resolution Skills Course equips HR professionals with practical strategies to manage workplace conflicts confidently. Participants gain tools for effective communication, structured mediation, meeting facilitation, and clear documentation to foster a positive, productive team environment and achieve lasting resolutions.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
Gain essential tools in this course to resolve everyday workplace conflicts confidently. Master clear questioning, neutral phrasing, active listening, reading body language, and delivering feedback without blame. Learn to structure productive meetings, establish team guidelines, record issues accurately, monitor agreements, control personal emotions, and facilitate discussions leading to equitable, sustainable outcomes.
Elevify advantages
Develop skills
- Spot conflict causes, patterns, and escalation triggers in the workplace quickly.
- Lead focused one-on-one and group mediation sessions that resolve disputes swiftly.
- Apply de-escalation techniques with neutral words, active listening, and I-statements.
- Plan HR meetings with clear agendas, group rules, and follow-ups to avoid future conflicts.
- Document incidents, agreements, and actions clearly for professional records.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
FAQ
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course