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Basic Conflict Resolution Skills Course

Basic Conflict Resolution Skills Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

Gain essential tools in this course to resolve everyday workplace conflicts confidently. Master clear questioning, neutral phrasing, active listening, reading body language, and delivering feedback without blame. Learn to structure productive meetings, establish team guidelines, record issues accurately, monitor agreements, control personal emotions, and facilitate discussions leading to equitable, sustainable outcomes.

Elevify advantages

Develop skills

  • Spot conflict causes, patterns, and escalation triggers in the workplace quickly.
  • Lead focused one-on-one and group mediation sessions that resolve disputes swiftly.
  • Apply de-escalation techniques with neutral words, active listening, and I-statements.
  • Plan HR meetings with clear agendas, group rules, and follow-ups to avoid future conflicts.
  • Document incidents, agreements, and actions clearly for professional records.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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