Debt Recovery Agent Course
This course provides comprehensive training for debt recovery agents, covering communication, legal compliance, negotiation, ethics, and operational tools to effectively manage and resolve overdue accounts while maintaining integrity and customer relations.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Debt Recovery Agent Course equips you with practical skills to handle overdue accounts confidently and with integrity. You will learn the entire debt lifecycle, compliant communication methods, and de-escalation techniques, along with essential laws, privacy regulations, and ethical guidelines. Gain expertise in negotiation, creating sustainable payment plans, proper documentation, KPIs, and modern recovery tools to resolve accounts efficiently while safeguarding customers and your organisation.
Elevify advantages
Develop skills
- Professional debtor communication: write, call and de-escalate with confidence.
- Debt collection law basics: apply FDCPA-style rules and avoid costly violations.
- Negotiation for repayment: craft realistic plans, settlements and hardship solutions.
- Compliance and ethics in recovery: manage risk, complaints and fair treatment.
- Collections operations know-how: use KPIs, CRM tools and QA for fast results.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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