flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Collections Course equips you with practical tools to grasp arrears, create smart segments, and develop targeted contact strategies that enhance cure rates and cash recovery. You will learn to monitor key KPIs, build effective dashboards, optimise channel mix and timing, and apply compliant scripts, playbooks, and controls to track performance and make swift, data-driven decisions.
Elevify advantages
Develop skills
- Mastery of collections KPIs: track cure, roll, and recovery for quick decisions.
- Segmentation design: build 3–5 actionable arrears segments that improve ROI.
- Contact strategy: develop omnichannel cadences that increase right-party contact.
- Portfolio diagnostics: analyse delinquency data and explain risk in minutes.
- Implementation control: deploy playbooks, dashboards, and compliance checks.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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