Relationship Manager Course
This course provides essential skills for SaaS relationship managers to reduce churn, foster customer loyalty, and drive business growth through targeted strategies and metrics.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Relationship Manager Course equips you with practical tools to cut down customer loss, build loyalty, and push for growth in SaaS. You'll learn to group customers, chart journeys from zero to twelve months, craft onboarding and activation strategies, and schedule proactive chats. Plus, you'll develop scripts for key interactions, track vital retention figures, manage feedback loops, and set up re-engagement and promotion initiatives ready for instant use.
Elevify advantages
Develop skills
- Customer segmentation design: quickly create data-backed groups aimed at keeping customers.
- SaaS churn analysis: identify warning signs early and use focused strategies to retain them.
- Customer journey mapping: plan effective contact points across various channels.
- Onboarding playbooks: develop swift value-delivery processes to enhance activation.
- Retention metrics tracking: oversee NRR, churn rates, and health indicators for smart choices.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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