Problem Solving Skills Course
This course equips participants with essential problem-solving techniques to identify and address business challenges, focusing on revenue, customer retention, and team performance through data-driven decisions and actionable plans.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Problem Solving Skills Course teaches you how to quickly spot revenue drop and customer loss, pinpoint internal and external root causes, and transform data into straightforward decisions. You will learn practical tools for collecting evidence, setting priorities, and creating 90-day action plans, then develop specific initiatives to boost sales performance, service quality, customer retention, and team motivation with results you can measure and track.
Elevify advantages
Develop skills
- Diagnose revenue decline: quickly read B2B metrics, churn, and pipeline signals.
- Perform root cause analysis: apply 5 Whys, ISSUE trees, and customer evidence.
- Design quick-win fixes: stabilise revenue, renewals, and customer satisfaction.
- Build 90-day action plans: establish priorities, owners, milestones, and KPIs.
- Optimise sales and delivery: strengthen pipeline, pricing, SLAs, and account recovery.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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