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PDCA (Plan-Do-Check-Act) Course

PDCA (Plan-Do-Check-Act) Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This PDCA course provides a practical, step-by-step approach to quickly enhance customer support operations. You will learn to identify clear problems, outline processes, create focused solutions, and establish useful KPIs and SLAs. Additionally, you will conduct data-informed trials, evaluate outcomes, implement successful adjustments, and develop a sustained improvement plan backed by proper records, guidance, and oversight.

Elevify advantages

Develop skills

  • PDCA expertise: execute quick, data-based improvement loops in support operations.
  • Root cause investigation: identify service problems using 5 Whys, fishbone diagrams, and data.
  • KPI creation: develop straightforward support measures, dashboards, and compared targets.
  • Pilot management: plan, start, and assess small experiments before complete implementation.
  • Standardisation abilities: convert successes into SOPs, guides, and expandable procedures.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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