Front Office Course
This course provides essential skills for managing a hotel front desk, focusing on operations, guest service, and revenue protection in a 4-star environment.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Front Office Course equips you with practical tools to manage a 4-star city hotel front desk confidently. Learn PMS basics, overbooking management, revenue safeguarding, and precise record-keeping. Master guest interactions, complaint resolution, and service recovery while coordinating effectively with housekeeping, maintenance, reservations, and night audit. Develop composure under pressure, protect ADR, and ensure consistent, efficient guest experiences every shift.
Elevify advantages
Develop skills
- Front desk mastery: manage a 4-star lobby smoothly, even during peak rush.
- PMS and reservations control: handle check-ins, overbooking, and OTA connections quickly.
- Revenue-safe decisions: manage upgrades, comps, and walks without impacting ADR.
- Guest recovery tactics: resolve complaints using scripts, empathy, and appropriate comps.
- Professional presence: remain calm, credible, and service-oriented under pressure.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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