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PDCA (Plan-Do-Check-Act) Course

PDCA (Plan-Do-Check-Act) Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This PDCA course provides a practical, step-by-step approach to quickly enhance customer support operations. You will learn to identify clear problems, outline processes, create focused solutions, and establish useful KPIs and SLAs. Additionally, you will conduct data-informed trials, evaluate outcomes, implement successful adjustments, and develop a sustained improvement plan backed by proper records, guidance, and oversight.

Elevify advantages

Develop skills

  • PDCA expertise: execute quick, data-based improvement loops in support operations.
  • Root cause investigation: identify service problems using 5 Whys, fishbone diagrams, and data.
  • KPI creation: develop straightforward support measures, dashboards, and compared targets.
  • Pilot management: plan, start, and assess small experiments before complete implementation.
  • Standardisation abilities: convert successes into SOPs, guides, and expandable procedures.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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