PDCA (Plan-Do-Check-Act) Course
This course teaches the PDCA cycle for improving customer support through problem identification, process mapping, solution development, KPI establishment, data-driven trials, outcome evaluation, and sustained standardization.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
This PDCA course provides a practical, step-by-step approach to quickly enhance customer support operations. You will learn to identify clear problems, outline processes, create focused solutions, and establish useful KPIs and SLAs. Additionally, you will conduct data-informed trials, evaluate outcomes, implement successful adjustments, and develop a sustained improvement plan backed by proper records, guidance, and oversight.
Elevify advantages
Develop skills
- PDCA expertise: execute quick, data-based improvement loops in support operations.
- Root cause investigation: identify service problems using 5 Whys, fishbone diagrams, and data.
- KPI creation: develop straightforward support measures, dashboards, and compared targets.
- Pilot management: plan, start, and assess small experiments before complete implementation.
- Standardisation abilities: convert successes into SOPs, guides, and expandable procedures.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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