Service Management Course
This course provides essential skills for effective service management, focusing on process optimization, performance tracking, and team leadership to deliver high-quality support services.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Service Management Course equips you with practical tools to craft solid SLAs, smooth out support processes, and reduce ticket reopens and escalations. You'll learn to set up effective triage systems, integrate multiple channels, and develop knowledge bases, while tracking performance with dashboards, KPIs, CSAT, and NPS. Additionally, you'll create 90-day rollout plans, handle risks, and unite teams via defined roles, training, and open communication.
Elevify advantages
Develop skills
- Service process design: swiftly redesign workflows to minimise reopens and escalations.
- SLA and dashboard mastery: establish SLAs and create clear, executive-friendly dashboards quickly.
- Data-driven improvement: apply KPIs and RCA tools to identify issues and resolve them fast.
- Client communication: conduct precise SLA reviews, status updates, and incident briefings.
- Team performance leadership: guide agents, lower turnover, and enhance service quality.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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