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Service Management Course

Service Management Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

The Service Management Course equips you with practical tools to craft solid SLAs, smooth out support processes, and reduce ticket reopens and escalations. You'll learn to set up effective triage systems, integrate multiple channels, and develop knowledge bases, while tracking performance with dashboards, KPIs, CSAT, and NPS. Additionally, you'll create 90-day rollout plans, handle risks, and unite teams via defined roles, training, and open communication.

Elevify advantages

Develop skills

  • Service process design: swiftly redesign workflows to minimise reopens and escalations.
  • SLA and dashboard mastery: establish SLAs and create clear, executive-friendly dashboards quickly.
  • Data-driven improvement: apply KPIs and RCA tools to identify issues and resolve them fast.
  • Client communication: conduct precise SLA reviews, status updates, and incident briefings.
  • Team performance leadership: guide agents, lower turnover, and enhance service quality.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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