Quality Fundamentals Course
This course equips participants with essential quality tools to improve service performance through root-cause analysis, metrics monitoring, and practical enhancements.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Quality Basics Course provides practical tools to enhance service quality quickly. Discover how customers assess performance, identify common support problems, and apply straightforward root-cause techniques such as Pareto analysis, check sheets, and cause-and-effect grouping. Gain hands-on experience with real-life metrics, conduct small experiments, monitor outcomes, and create fast, low-risk enhancements that your team can maintain and expand.
Elevify advantages
Develop skills
- Root-cause analysis: quickly identify service problems using basic quality tools.
- Support quality metrics: confidently monitor FRT, FCR, CSAT, CES and QA scores.
- Data-driven decisions: perform rapid assessments, detect patterns, and confirm enhancements.
- Practical process fixes: develop and test minor adjustments that improve customer experience.
- Stakeholder reporting: clearly convey results and gain support for subsequent actions.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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