Shared Services Center (SSC) Course
This course equips participants with essential knowledge and practical skills to establish and optimize a Shared Services Centre (SSC), covering operating models, process selection, tools, performance metrics, governance, risk management, and change strategies for a successful, scalable operation.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Shared Services Centre (SSC) Course provides a practical guide to set up, start, and improve an SSC. You will learn key operating models, how to choose scope and processes, service delivery tools, SLAs and KPIs, and governance. It covers risk, compliance, and change management, including communication, training, and adoption measures, to help you create a secure, scalable, and data-driven shared services operation.
Elevify advantages
Develop skills
- Design SSC operating models: build efficient, centralised service structures quickly.
- Configure SSC service tools: portals, ticketing, workflows, and automation.
- Set SSC SLAs and KPIs: create dashboards, reports, and improvement cycles.
- Plan SSC implementation: phased rollout, risk mitigation, and cutover control.
- Govern SSC teams: define roles, governance, and business unit relationships.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
Your lessons are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, and I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
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Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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