Customer Experience Design Course
This course equips learners with essential skills in customer experience design for SaaS products, focusing on user research, journey mapping, flow optimization, prototyping, testing, and implementation to create frictionless, measurable experiences that drive user satisfaction and business growth.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The Customer Experience Design Course teaches you how to define problems, map current journeys, and design streamlined flows for time tracking, invoicing, and dashboards. Learn user research, usability testing, analytics instrumentation, A/B testing, and KPI tracking, plus accessibility and internationalization. Build practical, testable experiences that reduce friction, improve satisfaction, and support measurable growth.
Elevify advantages
Develop skills
- UX research for SaaS: run interviews, surveys, and map freelancer journeys fast.
- Experience strategy: define UX problems, KPIs, and measurable CX goals quickly.
- Flow design: craft dashboards, timers, and invoicing screens that convert.
- Prototyping & testing: build lean prototypes and validate UX with real metrics.
- Implementation & handoff: spec designs, track funnels, and A/B test improvements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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