CSAT Course
This course equips you with practical skills to measure, analyze, and improve customer satisfaction (CSAT) in B2C SaaS products through research, design, and strategic implementation.

flexible workload of 4 to 360h
valid certificate in your country
What will I learn?
The CSAT Course teaches you how to spot when customer satisfaction is falling, chart their journeys, and change research into straightforward hypotheses you can test. You'll pick up hands-on ways to do interviews, surveys, analytics, and usability checks, then link those findings to deciding what's important, planning launches, and keeping watch. Create workflows you can use again, good ethical habits, and measures that steadily boost customer satisfaction in B2C SaaS products.
Elevify advantages
Develop skills
- CSAT analytics setup: set up event tracking, group users, and follow main scores quickly.
- Customer research for CSAT: carry out interviews, surveys, and usability tests that count.
- Diagnose CSAT drops: map journeys, uncover root causes, and gauge effects fast.
- CSAT-first design: deliver UX upgrades, check with A/B tests, and keep refining.
- CSAT rollout strategy: rank fixes by priority, arrange releases, and watch after going live.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workloadWhat our students say
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