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Voice Of The Customer Course

Voice Of The Customer Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

The Voice of the Customer Course teaches you how to set clear VoC goals, map suitable feedback channels, and create short surveys and interviews that respect privacy and ethics. You will learn to arrange and examine quantitative and qualitative data, identify key themes, and transform insights into targeted initiatives, experiments, and A/B tests, with practical guides, dashboards, and templates ready for stakeholders.

Elevify advantages

Develop skills

  • VoC goal-setting: Transform customer loss and slowdown into precise, SaaS-focused VoC targets.
  • Feedback design: Quickly create short surveys, NPS processes, and interview guides.
  • VoC analytics: Arrange, categorise, and visualise customer data for straightforward insights.
  • Insight to action: Change VoC themes into updates for products, user experience, and messaging.
  • Prioritisation and testing: Rank VoC ideas, conduct efficient A/B tests, and monitor results.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, and I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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