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Customer Relationship Management Training

Customer Relationship Management Training
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This Customer Relationship Management Training offers a straightforward, hands-on approach to grasping ecommerce customer lifecycles, creating effective segments, and building automated flows for acquiring customers, onboarding them, retaining loyalty, and winning back lapsed ones. You'll master using solid data foundations, smart channel strategies, personalisation techniques, and thorough testing to ramp up engagement, grow revenue per customer, and quickly scale successful CRM programmes.

Elevify advantages

Develop skills

  • Lifecycle CRM strategy: map customer journeys and align messages for each stage.
  • Segmentation mastery: build RFM and predictive segments to boost revenue quickly.
  • Automation flows: design welcome, post-purchase, and win-back journeys that drive conversions.
  • CRM analytics: track KPIs, run A/B tests, and optimise campaigns confidently.
  • Data-driven CRM setup: structure customer data and channels for scalable growth.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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