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Customer Loyalty & Retention Course

Customer Loyalty & Retention Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course equips you to convert first-time beauty shoppers into loyal patrons via targeted personalisation, attractive loyalty perks, and clever non-price incentives. Master mapping the 0-180 day customer path, coordinating email, SMS, and website campaigns, crafting cost-effective loyalty schemes, evaluating vital retention indicators, and rolling out a sharp 90-day strategy to lift repeat buys and customer lifetime value.

Elevify advantages

Develop skills

  • Design effective loyalty programmes with tiers, rewards, and rules to increase repeat sales.
  • Personalise customer offers by leveraging purchase history for product recommendations and sampling.
  • Plan comprehensive retention journeys mapping key 0-180 day interactions to encourage repurchases.
  • Conduct retention analytics tracking customer cohorts, lifetime value, churn rates, and promotion results.
  • Execute rapid A/B tests on email subjects, rewards, and timing to achieve quick performance gains.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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