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Customer Loyalty & Retention Course

Customer Loyalty & Retention Course
flexible workload of 4 to 360h
valid certificate in your country

What will I learn?

This course equips you to convert first-time beauty shoppers into loyal patrons via targeted personalisation, attractive loyalty perks, and clever non-price incentives. Master mapping the 0-180 day customer path, coordinating email, SMS, and website campaigns, crafting cost-effective loyalty schemes, evaluating vital retention indicators, and rolling out a sharp 90-day strategy to lift repeat buys and customer lifetime value.

Elevify advantages

Develop skills

  • Design effective loyalty programmes with tiers, rewards, and rules to increase repeat sales.
  • Personalise customer offers by leveraging purchase history for product recommendations and sampling.
  • Plan comprehensive retention journeys mapping key 0-180 day interactions to encourage repurchases.
  • Conduct retention analytics tracking customer cohorts, lifetime value, churn rates, and promotion results.
  • Execute rapid A/B tests on email subjects, rewards, and timing to achieve quick performance gains.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... I appreciate everything you do, and I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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